Free Shipping on orders over 50$

Welcome to the American Book Store, your place for good books!

Customer Service

Ordering

How To Order

When you see an item you want to buy, click the Add to Shopping Cart button. This places the item in your shopping cart.

You may continue shopping after placing an item in your basket. To return to your basket at any time, click on the My Shopping Cart button located in the top right of your screen.

After placing all the items you wish to buy in your shopping cart, click on the My Shopping Cart button, followed by the Proceed to checkout button.

Before you can proceed to the checkout, you will be asked to log in (if you are an existing customer) or simply provide your e-mail address (if you are a new customer). You can also checkout as a guest, which means you can place an order without creating an account with us.

If you are a new customer you will be asked to create an account, which includes creating a password and a billing address.

You will then be asked to select a delivery address.

You will then be asked to choose a delivery option.

You will then be asked to specify your payment method and to submit your payment details.

If you are happy with your order then click the Place order button at the bottom of the page.

After you click on Place order a page will appear that confirms your order. You will also receive a confirmation of your order via e-mail.

 

FAQs (Frequently Asked Questions)

Can I give gifts using the American Book Store website?

Sure. We also provide free gift wrapping!

During the ordering process, simply select the recipient’s name and address as the delivery address. We will post your gift directly to them.

What type of payments do you accept?

American Book Store accepts Visa & MasterCard.

Are you able to accept telephone orders?

Sure! Give us a call on 07 3229 4677

When is my credit/debit card billed?

American Book Store will charge your credit/debit card once all items are located in stock and the billing and delivery addresses are verified.

Is my personal information kept private?

Yes. At American Book Store we treat all your personal information as private and confidential. We will not share, rent, or sell any of your personal information without your express consent. For further information, please view our Privacy Statement.

Is it safe to use my credit/debit card at AmericanBookStore.com.au?

Feeling cautious about shopping online? No worries! We’ve got you covered.

We take your security seriously, and can guarantee that online shopping with us is completely safe. All information entered at AmericanBookStore.com.au is secured using Secure Sockets Layer software, which uses cutting edge firewall and encryption technology. This means your credit/debit card number is encrypted during the transaction process and, unlike a traditional store; no human ever comes into contact with your card during the approval process. When entering information, you can check that the software is active by looking for a security padlock on the bottom right hand of your screen.

 

Pricing and Availability

Pricing policy

At AmericanBookStore.com.au, we're committed to making sure you always receive the best value on every purchase you make. We are constantly monitoring other online stores pricing so that we can offer you the most competitive prices on the internet.

Product Availability

The AmericanBookStore.com.au catalogue is updated on a daily basis with our brands latest products and most of the items you see on our web site are in stock and ready to ship from our warehouse at the time of the order. Should an item become out of stock, it will be temporarily indicated as Out of stock. In such a case please click Sign up to get notified when this product is back in stock on the product detail page to automatically receive an email when new stock is available.

In some cases we can order in a book that is not available. Please give us a call and we will do our best to help.

Payment

Payment Options

AmericanBookStore.com.au accepts Visa, MasterCard.

You can safely enter your entire credit/debit card number via our secure server, which encrypts all submitted information. We guarantee that every transaction you make at AmericanBookStore.com.au will be 100% secure.

AmericanBookStore.com.au will charge your credit/debit card once all items are located in stock and the billing and delivery addresses are verified.

Discounts and Gift Vouchers

One discount, voucher or promotional offer can be applied per order. Discounts do not apply to shipping.

Redeeming Gift Vouchers

Steps for redeeming a gift voucher:

On the shopping cart page, elect to pay by Cheque/Money Order

You will then need to send us your gift voucher as you would a cheque

We will then process the payment for your order upon receiving your gift voucher

Free Gifts with a purchase

If you received a Free Gift with a purchase and you wish to return your purchase for a refund, the free gift must also be included in the return package, to be eligible.

 

Delivery

Delivery Rates

Our delivery rates for Australian Post are:

Book - $10.00 (Australia Only)

Orders over $250 include free shipping

Delivery Policy

AmericanBookStore.com.au delivers all its orders in Australia using Australian Express Post. Deliveries made outside Australia are sent via Australian Post Airmail.

Free shipping is currently only available to Australian customers on orders over $250.

Where possible, we dispatch all orders the same day that we receive them. Deliveries outside of Australia may take up to 7 working days. Please make reasonable allowance for orders placed over the weekend or during public holidays.

If your order hasn’t arrived within 14 days of placement, please email customerservice@americanbookstore.com.au, quoting your order number.

Order Processing

Orders are usually processed and shipped out within 24 hours from receipt - within 48 hours on weekends. Order processing begins at the time you receive your order confirmation email (usually a few seconds after the order is submitted).

When your order has shipped, you will receive an Order Despatched confirmation email from us containing your order summary and if applicable a tracking number. With this tracking number, you can monitor the progress of your package as it is in transit to you.

 

Returns

Returns Policy

All products sold by AmericanBookStore.com.au are guaranteed to be genuine, in new condition and inspected by our careful quality control.

All products are protected by a 7 Day Money-back Guarantee which guarantees a full refund or product exchange if the item is returned in unused/unopened condition, within 7 days of receiving the order. All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery excluded) will be credited when AmericanBookStore.com.au has received and processed your return. This will typically be 7-10 business days after the item was delivered back to us.

Refund details

The item must be returned in new, sealed and unused condition, in the original box and with all paperwork to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, or the box. We cannot accept a return of any item with any indication that it has been used.

Free gifts with purchase

Free gifts received with a purchase must also be returned for the item to be eligible for a refund.

Damaged or defective items

If you receive a damaged or defective item, you must e-mail customerservice@americanbookstore.com.au within 48 hours of delivery. Please supply your order number from your original confirmation e-mail, as well as your e-mail address and contact telephone number. AmericanBookStore.com.au will make every reasonable effort to replace the item in a timely manner. 
If there is any damage to the carton on delivery, refuse the order and contact customerservice@americanbookstore.com.au immediately.

Return instructions

Please note, AmericanBookStore.com.au cannot guarantee return credit for orders that are returned without proper authorisation. Return Authorisation must be obtained by following the steps below.

Make sure you have read our Return Policy above.

Email  customerservice@americanbookstore.com.au , quoting your order number and your intention to return the item.

AmericanBookStore.com.au will email you a Return Authorisation Number and Instructions within 4-6 business days.

Follow the returning instructions contained in the email and ship the item back to the address listed within the same email.

Please ensure that you repack the product in its original packaging materials, including paperwork. Do not include any other markings or text on the package except what is specified in our email instructions.

Return shipping charges must be covered by the customer. In case of product exchange, AmericanBookStore.com.au will cover the cost to re-ship the new item back to the customer.

If you choose a refund, we will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

 

Account Details

Forgot Your Password?

No problem, go to our Forgot Password page and enter your email address then click on Submit.

Your new password will be sent to your e-mail account in matter of seconds. For added security, please ensure that you change your new password by clicking Account Dashboard on your My account home page.

Order Status and History

It's easy to manage your orders through your AmericanBookStore.com.au account. You can check your open orders and any previous orders you have placed with us. Simply click My Account on top of this page and select My orders to access your order status and history.

Update your account settings

It's easy to update your account settings, at any time. Simply click My Account on top of this page, followed by Account dashboard.

To update your E-mail, Password or Account Preferences: simply click on My Settings within your account main page.

To update your Billing and Shipping addresses: simply click on Manage Addresses within your account main page.

Manage your address book

It's easy to manage your Address Book through your AmericanBookStore.com.au account. The Address Book feature has been created to store your frequently used shipping addresses. Read below for more details. Simply click My Account on top of this page to access your account. To update, delete or add new shipping adresses to you address book, click Address Book within your account.

 

Security & privacy

Secure Shopping Guarantee

Feeling cautious about shopping online? No worries! We’ve got you covered.

We take your security seriously, and can guarantee that online shopping with us is completely safe. All information entered at AmericanBookStore.com.au is secured using Secure Sockets Layer software, which uses cutting edge firewall and encryption technology. When entering information, you can check that the software is active by looking for a security padlock on the bottom right hand of your screen.

The AmericanBookStore.com.au Secure Shopping Guarantee is your assurance that you’ll never have to worry about credit/debit card safety while shopping at AmericanBookStore.com.au. We absolutely want you to have a pleasurable, convenient, and worry-free shopping experience.

Safe, Secure Technology

Shopping online at AmericanBookStore.com.au is statistically safer than using your credit card at a high street store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorised computer.

All credit card details are captured over a secure 128-bit Secure Socket Layer (SSL). This means your credit/debit card number is scrambled during the transaction process and, unlike a traditional store, no human ever comes into contact with your card number during the approval process. AmericanBookStore.com.au never stores your credit card information.

If you have any concerns about our site security, please email customerservice@americanbookstore.com.au